A: At HarlowxHoney, we take pride in creating unique and personalized gifts that cater to your specific preferences. Due to the customized nature of our products, we regret to inform you that we do not offer exchanges or refunds. This policy ensures that each item remains unique and special, crafted specifically for its intended recipient. We encourage all customers to double-check their orders carefully before finalizing their purchase to ensure accuracy in personalization details. If you have any concerns or questions about your order, please feel free to contact our customer service team for assistance.

The estimated shipping time for orders is typically between 5-7 business days. However, this can vary depending on your location and the shipping method selected. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your shipment's progress.

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment's progress on the carrier's website.

If your order is delayed, please check the tracking information provided in your shipping confirmation email. If you need further assistance, contact our customer service team for support.